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Ambulance service improvements recognised

Posted in: Medical Negligence 

A non-emergency ambulance service in Dorset has been applauded for its massive improvements after previously being described as “abysmal”. The service was repeatedly criticised for picking up patients too late, and in some cases, failing to pick them up at all. However, a recent report has made some promising findings.

In February the Care Quality Commission (CQC) said that the non-emergency ambulance service was failing to meet quality standards in many areas. These included management, staffing and handling complaints. A new CQC report, however, said that improvements have definitely been made.

The CQC carried out the investigation in January, which was followed by a report in February. It found that action was needed in five of the six core areas. E-Zec blamed the NHS in Dorset for misjudging the amount of work involved when it was first issued the contract.

“Increasing our number of crews”

E-Zec took over the service from South Western Ambulance NHS Trust in October last year.

Following a £1m investment from the NHS in June, the CQC said that standards were starting to rapidly improve. E-Zec said that more could still be done. A spokesperson said: “Further to additional funding, in line with increased activity, we are deploying more vehicles and increasing our number of crews.

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